Questions, answered

Each product page shows its arrival day before you buy. Same-day dispatch gifts leave the same day when you order by noon, Monday to Friday, and arrive 2 to 3 working days later by Royal Mail Tracked 48.

Our fastest gifts leave the same day when you order by noon on a weekday and go by Royal Mail Tracked 48, so they usually arrive 2 to 3 working days later. The arrival dates are shown on every gift before you buy.

Tracked delivery costs £3.95 per order and is free when your basket comes to £35 or more.

Yes. Add their name and address at checkout. You can also add a free e-card: we email your message to them at 8am on the first day the gift could arrive.

A short message from you (up to 300 characters) that we email to the person you're sending the gift to, on the first day it could arrive. Add it at checkout: you just need their email address.

Order by noon on Thursday 17 December for same-day dispatch gifts, and by noon on Wednesday 9 December for standard dispatch gifts. Each product page also shows whether it arrives before Christmas.

Yes. Tell us within 14 days of delivery and return it unused for a refund. Damaged or faulty gifts are replaced or refunded at no cost to you.

No. You can check out as a guest. An account lets you see your orders, track them and save gifts for later.

We email you the tracking link when your gift leaves the warehouse. If you have an account, your orders and their status are there too.

Many of our gifts arrive in their own gift box or bag: the product page shows it under "What's in the box". Add the free e-card so they know who it's from.

Anywhere in England, Scotland, Wales and Northern Ireland, to a home or work address.

By debit or credit card, Apple Pay, Google Pay or Link, through Stripe. We never see or store your card number.